Spinrise Australia FAQ: Account, Bonus & Payment Answers
Registration and Account
How can I sign up with Spinrise Casino?
The sign-up process is very simple. All you need to do is click on the "Sign Up" button which is displayed on every page of our website. You then need to enter your details in the required fields (e.g., username, password, and email) and tick the box to confirm you agree with the Terms and Conditions. The last step is to simply confirm your account by clicking on the verification link which you will receive in your email shortly after you have signed up.
What can I do if I forget my password?
If you want to restore your password, go to the sign-in page and click on the “Forgot Password?” link. You then need to enter your email address and click “Reset Password”. You will receive instructions on how to recover your password shortly after that.
What if I forget my email address?
If you forget the email address linked to your account, you will need to contact our customer support team. We must follow an ID procedure to verify your identity. Our customer care specialists will then assist you in recovering access related to your email. Please note that this process is handled on an individual basis for each account.
How many accounts can I create at Spinrise Casino?
You can create only one (1) account per person, family/household, home address, email address, IP address, telephone number, account number, credit or debit card number, e-wallet number, payment system account (Neteller, Skrill, etc.), or electronic device (computer, mobile phone, tablet, etc.). If you create more than one account, your accounts may be suspended, and any funds could be confiscated as per our Terms and Conditions.
Is it possible to change the currency of my account?
Yes, this can be done. You are free to select from any of our available currencies. To do this, simply choose your preferred currency before you make a deposit. Please note that you can only request a withdrawal in the currency active in your wallet at that time.
What are the accepted currencies at Spinrise?
Spinrise Casino accepts a wide range of currencies, including AUD (Australian Dollars). Other accepted currencies are: EUR, INR, USD, CAD, BTC, USDT, NOK, NZD, BRL, LTC, ETH, BNB, FUN, CHF, RUB, DOG, TRX, XRP, KZT, NGN, PLN, ADA, BCH, BUSD, ZAR, JPY, PHP, MYR, TRY, THB, IDR, VND, CNY, HUF, UAH, CZK, KRW, MXN, USDC, DAI, SEK.
Deposits and Withdrawals
How fast can I deposit funds?
All deposits are processed almost immediately.
How long does it take to withdraw funds from my account?
Requests for withdrawals are usually processed by Spinrise within 48 hours. The actual time it takes for the funds to reach you can vary depending on the payout method. In many cases, it will happen soon after we initiate the payment. However, some payment methods may take up to 7 working days to process your withdrawal.
What is the minimum amount for deposits and withdrawals?
The current minimum and maximum limits for deposits and withdrawals can be found on our "Payments" page. These can vary by payment method.
Are there any fees for depositing or withdrawing funds from Spinrise?
Spinrise aims to provide fee-free transactions. However, please be aware that your bank or payment provider might charge their own processing fees, which are outside of our control.
Are there any withdrawal limits per day, per week, and per month?
Yes, there are certain withdrawal limits. Full details of these limits can be found on our "Terms and Conditions" page.
Bonuses
How can I claim a bonus?
Information on all available bonuses, including how to claim them and their specific terms, can be found on our "Bonus Terms and Conditions" page.
What does bonus wagering mean?
Bonus wagering (also known as playthrough requirement) is a common condition for online casino bonuses. It means you need to bet the bonus amount, or bonus plus deposit, a certain number of times before you can withdraw any winnings derived from that bonus. For example, if you receive an AUD $150 bonus with a 50x wagering requirement, you would need to make bets totalling AUD $7,500 (AUD $150 x 50) to complete the wagering.
What should I do if I am having trouble wagering my bonus?
Please read the specific bonus terms carefully. Sometimes, if you are unintentionally violating rules (e.g., betting above the maximum allowed bet with a bonus active, or playing restricted games), the wagering may not progress. If you believe you have followed all terms and are still facing issues, please contact our customer support team for assistance.
Can I get a personal bonus from Spinrise Casino?
Yes, Spinrise may offer personal bonuses to players from time to time based on various factors. Keep an eye on your emails and account notifications for any special offers!
Safety and Responsible Gaming
Is my personal information well-protected at Spinrise Casino?
Yes, your personal information is very well secured. The safety of your private information is a top priority for us. We use industry-standard security measures and protocols to ensure maximum protection of your data. Please see our Privacy Policy for more details.
Do I need to confirm my identity to deposit or withdraw funds?
Spinrise Casino may request identity verification (KYC – Know Your Customer) at any time, particularly before processing withdrawals, to comply with legal and regulatory requirements.
How long does the verification process take?
Once we have received all the required documents from you, our team aims to verify your account as quickly as possible, usually within a few business days. Delays can occur if documents are unclear or incomplete.
Can I protect myself from big losses?
Yes. We strongly encourage responsible gaming. You can set various Personal Limits on your account, including deposit limits, loss limits, and wager limits, to help you manage your spending and avoid significant losses. These can be found in your account settings or by contacting support.
What should I do if I want to close my account?
If you wish to close your Spinrise Casino account, either temporarily (Cooling-Off) or for a longer period (Self-Exclusion), you can set these limits directly through the "Personal Limits" section in your account. For permanent account closure or indefinite self-exclusion, please contact our customer support team via Live Chat or by emailing [email protected]. They will guide you through the process.