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Home » Responsible Gaming

Spinrise AU: Responsible Gaming Tools & AU Support

Effective from: 03.02.2025
Last Updated: 03.02.2025
Version: 1.0

GENERAL

Gambling at an online casino should always be aimed at entertainment. However, for a small percentage of people, gambling can stop being fun and they may lose control. Before starting to play, it is important to understand that gambling should never be viewed as a source of income or a way to recover from debts. It is useful to keep track of the time and the amount of money spent at an online casino daily.

If you think that you are starting to spend more money than you can afford, or if gaming is starting to interfere with your normal daily routines, we strongly advise you to consider several measures that can help. These include setting Personal Limits on your gaming activities, opting for Self-Exclusion, and seeking help and support from trusted independent bodies and Australian support services.

PERSONAL LIMITS

To assist you in gambling responsibly, Spinrise offers the Personal Limits feature. You can set limits on the amount you deposit, lose, wager, spend in one game, or on your overall account activity. This functionality can be accessed within your account in the “Personal Limits” section.

Limits can be amended at any time. A decrease in a limit will take effect immediately. However, an increase to a limit may only occur after email confirmation and only after the previous limit of the same type expires. This is to help avoid rash decisions. If you require further information or assistance regarding Personal Limits, please contact our support team at [email protected].

  • Deposit Limit: A limit on your deposits for a day, a week, or a month.
  • Loss Limit: A limit on your losses in the casino for a day, a week, or a month. Please note the loss is based on the initial deposit and not winnings attributed to the deposited amount. For example, if you deposit AUD $75, set a Loss Limit of AUD $15, and then go on to win AUD $1,500, you can still lose more than AUD $15 of the AUD $1,500 balance, as the limit is based on the initial deposit rather than the winnings.
  • Wager Limit: A limit on the total amount wagered for a day, a week, or a month.
  • Cooling-Off Limit: You can set a Cooling-Off Period for a definite period. While the limit is active, you cannot deposit to Spinrise and you will be excluded from all promotional offers, although you may withdraw your remaining funds during this period. The Cooling-Off period is applied to your account immediately. Upon its expiry, your account will automatically be re-activated.
  • Self-Exclusion Limit: You can set a Self-Exclusion Limit for a definite period. Upon doing so, your Player Account will immediately be disabled, and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds when the limit is active. Upon its expiry, your account will automatically be re-activated.
  • Session Limit: You can limit the amount of time spent gambling in a single session. The restriction takes effect instantly. If you hit the limit, you will be automatically logged out of your account. You can set the limit for a period of 6 to 1,000,000 minutes.

SELF-EXCLUSION BY REQUEST

You may also contact our support team at [email protected] and inform us about your decision to stop gambling on the Website for a definite or indefinite period. We will take all measures to block your access to your account and make sure that you receive no promotional materials from Spinrise.

If you are self-excluded from Spinrise, you won’t be able to log into your account to request a withdrawal of any balance you have left. Once self-excluded, please reach out to our support team at [email protected] to initiate the withdrawal of your remaining balance. Our support team will contact you within a reasonable timeframe with information on the withdrawal and will assist you with it.
Please note that active self-exclusion does not exempt you from any verification procedure if it’s required by Spinrise to process funds. The funds remaining on balance will be paid according to casino limits.

SEEKING HELP IN AUSTRALIA

If you feel you need further support, you can contact confidential and free Australian support services for counselling, information, and assistance:

  • Gambling Help Online: Offers free 24/7 chat, email, and telephone counselling. Visit www.gamblinghelponline.org.au or call 1800 858 858.
  • Gamblers Anonymous Australia: Offers peer support through local meetings. Visit gaaustralia.org.au.
  • Lifeline Australia: For crisis support, call 13 11 14 (24/7) or visit www.lifeline.org.au.
  • National Debt Helpline: For financial counselling, call 1800 007 007 or visit ndh.org.au.

You may also consider registering for BetStop – the National Self-Exclusion Register™. BetStop is a free Australian Government initiative that allows you to self-exclude from all licensed Australian online and phone wagering services for a minimum of 3 months, up to a lifetime. For more information, visit www.betstop.gov.au. While Spinrise may operate internationally, being aware of local self-exclusion registers is important.

PROTECTION OF MINORS

Spinrise only accepts players who are at least 18 years old and uses all available methods to stop any attempts by minors to register and play on our Website. Spinrise reserves the right to ask for proof of identity, and if the player has not reached the legal age to play (18 in Australia), access to the Website will be denied immediately.

However, we realise that due to the wide availability and nature of the Internet, people under the legal age still have a chance to register and play at an online casino. We therefore strongly encourage parents to cooperate in protecting their children from free access to gaming websites. There is special software that can help in this matter. Please visit the following websites for more information on parental filtering solutions:

  • CyberPatrol
  • GamBlock®
  • Solid Oak Software
  • Net Nanny